Return & Refund Policy

At Nivlif Organic, we take product quality and hygiene seriously. Since our products fall under the wellness and consumable category, we follow a careful return and refund process.

Returns

Due to the nature of our products, returns are accepted only in the following cases:

• The product received is damaged
• The product is incorrect or incomplete
• The package was tampered with at the time of delivery

To be eligible, you must notify us within 24 hours of delivery along with clear photos or videos of the issue.

We do not accept returns for:
• Opened or used products
• Change of mind after delivery
• Incorrect usage or storage

Refunds

Once your request is reviewed and approved:

• Refunds are processed to the original payment method
• Processing time: 5–7 working days after approval
• Shipping charges, if any, are non-refundable unless the error is from our side

Replacements

Where applicable, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

How to Raise a Request

To initiate a return or refund, please contact us through:
• Our website contact form
• Official email or support channel mentioned on the website

Include your order number and proof of issue for faster resolution.

Order Cancellations

Orders can be cancelled only before dispatch.
Once shipped, cancellations are not possible.

Final Note

Nivlif Organic reserves the right to approve or decline return and refund requests after reviewing the case. This policy helps us maintain hygiene, quality, and fairness for all customers.